Shipping Policy

Welcome to ROVENTIQ. We are committed to providing reliable shipping services and ensuring every order reaches our customers safely and on time.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• During holidays or promotional events, processing may require an additional 1–2 business days.

Shipping Destinations

ROVENTIQ currently ships to:

• United States

• Canada

• United Kingdom

• Australia

• New Zealand

• Most European countries

• Selected international destinations

Estimated Delivery Time

Estimated delivery times are:

• United States: 7–15 business days

• Canada: 7–15 business days

• United Kingdom: 7–15 business days

• Australia: 7–15 business days

• Europe: 7–18 business days

• Other Countries: 10–20 business days

Delivery times are estimates and may vary due to customs clearance, carrier operations, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on the destination and shipping method selected.

Free shipping promotions may be available on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may require 24–72 hours before becoming active.

Customs & Import Duties

International customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country.

Lost or Delayed Packages

If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate and resolve the issue.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. ROVENTIQ is not responsible for packages delivered to incorrect addresses provided during checkout.

Contact Information

ROVENTIQ

Email: info@roventiq.com

Business Address:

26 Ly Tu Trong, P. Ben Nghe, Quan 1, TP Ho Chi Minh, Vietnam